The KudiKeep Unboxing Video Protocol
The single mandatory evidentiary standard for physical goods dispute resolution in Nigerian social commerce. Built to eliminate "What I ordered vs What I got" and fraudulent returns.
Fair Protection for Both Honest Buyers and Sellers
In Nigerian peer-to-peer commerce (WhatsApp, Instagram, Jiji, X), standard photos can easily be staged or manipulated. A buyer could open a genuine iPhone, replace it with a replica, and take a photo claiming "the seller sent me a fake." Conversely, a dishonest vendor could claim "I sent the exact item" after posting an empty carton.
The 4 Mandatory Video Requirements
Follow these exact steps when receiving high-value packages, electronics, or fashion items.
Show the Sealed Parcel (360° View)
Start recording before any tape is slit or seal is broken. Rotate the carton or polymailer in front of the camera to prove all 6 sides are intact and have not been pre-opened or resealed.
Film the Waybill Label Clearly
Hold the camera close to the courier shipping label (GIG Logistics, DHL, Speedaf, Peace Mass Transit, or local dispatch receipt). Ensure the tracking code, sender's business name, and recipient details are sharp and legible.
Uncut, Single-Take Recording
Maintain continuous recording without cuts, pauses, camera handoffs, or switching between mobile apps. Both of your hands and the parcel must stay inside the camera viewfinder until the contents are fully revealed.
Immediate Power & Serial Verification
For electronic gadgets (smartphones, laptops, tablets), power on the device on camera immediately. Show the screen powering on, and display the IMEI or serial number in Settings or on the chassis.
Admissible vs Inadmissible Evidence
- One single, uninterrupted video from sealed carton to reveal
- Waybill tracking slip clearly legible on camera
- Filmed within the agreed inspection window (e.g. 3h, 24h)
- Shows serial/IMEI or exact mismatch with seller's photos
- Clear lighting and steady camera frame
- ×Photos taken of a parcel that was already opened
- ×Videos that start after tape or packaging was cut
- ×Videos spliced, edited, filtered, or paused midway
- ×Evidence submitted after the inspection window has expired
- ×Third-party claims without timestamped video proof
Common Questions on Unboxing
Does the dispatch rider or courier have to wait while I open the box?
No, the rider does not need to wait. Giving your 4-digit Delivery Code at the gate only confirms physical handover of the sealed package—it does NOT release your money to the seller. Once you receive the package and give the code, your inspection window (3h, 12h, 24h) begins. You can take the package inside, set up your camera comfortably, and record your unboxing video before breaking any seal.
How do I submit the video if I need to raise a dispute?
When you click "Raise Dispute" on your deal page, you will be prompted to submit your reason and upload the video. If the video file is large, you can paste a private Google Drive, iCloud, or Dropbox link, or send it directly to KudiKeep's verified WhatsApp dispute desk.
What if the package arrived visibly smashed or leaking from the outside?
Start recording before accepting the package from the courier. Show the outer damage and waybill slip on camera. If the damage is severe, you may refuse the package, immediately notify the seller on KudiKeep, and escalate to arbitration.